JustAskme Inc. ("JustAskme") provides this Privacy Policy to let you know our policies and procedures regarding the collection, use and disclosure of information through www.JustAskme.com (the "Site"), and any other websites, features, applications, widgets or online services that are owned or controlled by JustAskme and that post a link to this Privacy Policy (together with the Site, the "Service"), as well as any information JustAskme collects offline in connection with the Service. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Note that we combine the information we collect from you from the Site, through the Service generally, or offline.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at privacy@JustAskme.com.
Please note that certain features or services referenced in this Privacy Policy may not be offered on the Service at all times. Please also review our Terms of Service, which governs your use of the Service.
We've provided short summaries in this Privacy Policy to help you understand what information we collect, how we use it, and what choices or rights you may have. While these summaries help explain some of these concepts in a simple and clear way, we encourage you to read the entire Privacy Policy to understand our data practices.
1. Information Collection
Users of the Service may be the ones who Ask Questions & the ones who Answer Questions as each is defined in the User Agreement.
Information You Provide to Us
When you use the Service, you may provide us with information about you. This may include your name and contact information, financial information to make or receive payment for services obtained through the JustAskme platform, or information to help us fill out tax forms. When you use the Service, we may also collect information related to your use of the Service and aggregate this with information about other users. This helps us improve our Services for you.
- Personal Information: In the course of using the Service we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you ("Personal Information"). Examples of Personal Information include your name, email address, company address, billing address, and phone number.
- Payment Information: If you use the Service to make or receive payments, we will also collect certain payment information, such as credit card or other financial account information, and billing address.
- Identity Verification: We may collect Personal Information, such as your date of birth or taxpayer identification number, to validate your identity or as may be required by law, such as to complete tax filings. We may request documents to verify this information, such as a copy of your government-issued identification or photo or a billing statement.
- General Audience Service: The Service is general audience and intended for users 18 and older. We do not knowingly collect Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than age 18 and believe that JustAskme has collected Personal Information from your child, please contact us at: privacy@justaskme.com.
- Non-Identifying Information/Usernames: We also may collect other information, such as zip codes, demographic data, information regarding your use of the Service, and general project-related data ("Non-Identifying Information"). We may aggregate information collected from JustAskme registered and non-registered users ("JustAskme Users"). In some cases, we may render Personal Information (generally, email address) into a form of Non-Identifying Information referred to in this Privacy Policy as "Hashed Information." This is typically accomplished using a mathematical process (commonly known as a hash function) to convert information into a code. The code does not identify you directly, but it may be used to connect your activity and interests.
- Combination of Personal and Non-Identifying Information: Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified. We may combine your Personal Information with Non-Identifying Information, but JustAskme will treat the combined information as Personal Information.
- Collection of Third Party Personal Information: We collect the following personal information from you about your contacts or friends: First name, last name, and email address when you provide it to us for the purpose of adding your contacts to a message room.
Information Received from Third Parties
Third parties may also give us information about you. If we combine that information with information about you collected through the Service, we will still treat that combined information as set forth in this Privacy Policy. We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service).
Information Collected Automatically
We and our third party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with the Service. The information we collect also includes the Internet Protocol ("IP") address or other unique device identifier ("Device Identifier") for any device used to access the Service.
- Cookies: Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use both persistent cookies and session ID cookies. You can control the use of cookies at the individual browser level.
- Web Beacons: We may also employ software technology known as "web beacons" and/or "tracking tags" to help us keep track of what content on our Service is effective and to serve relevant advertising to you. Web beacons are small graphics with a unique identifier that may be invisible to you.
- Embedded Scripts: An Embedded Script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you disconnect from the Service.
How We Respond to Do Not Track Signals
JustAskme does not respond to Do-Not-Track signals. Please note that your browser setting may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit. There is no consensus among industry participants as to what "Do Not Track" means in this context.
The General Data Protection Regulation: Data Processing Agreement
To streamline compliance with the General Data Protection Regulation ("GDPR"), JustAskme has posted a Data Processing Agreement ("DPA") governing the relationship between the Customer (as defined in the DPA) acting as a data controller or processor, as applicable, and JustAskme.
User Profiles
You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, other information, including your username. The information in your Profile may be visible to all JustAskme Users and the general public subject to the privacy choices you make.
2. Use of Information
We use information collected through the Service to provide and improve the Service, process your questions, prevent fraud, provide you with information and advertising that may interest you, comply with the law, and as otherwise permitted with your consent.
We Use Information We Collect:
- To provide and improve the Service, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
- To contact you with administrative communications, marketing or promotional materials and other information that may be of interest to you.
- To tailor content we display to you and offers we may present to you.
- To administer and develop our business relationship with you.
- To enforce and comply with the law, including to conduct an investigation, to protect the property and rights of JustAskme or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be illegal.
3. Data Retention
Unless you request that we delete certain information, we retain the information you submit to verify your identity for 30 days and we retain other information we collect for at least 5 years. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.
5. Third Party Analytics & Ads
We may work with advertising agencies and vendors who use technology to help us understand how people use our Site. These vendors may use technologies to serve you advertisements that may interest you. You can choose to opt out of receiving interest-based advertising.
JustAskme works with network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on the Service. Some of these parties may collect Personal Information when you visit the Service. If you wish to opt out of interest-based advertising, please note you will continue to receive generic ads.
6. Your Choices and Rights
You have certain choices regarding how we may communicate with you. Registered JustAskme Users may update their choices regarding the types of communications you receive from us through your online account. You also may opt-out of receiving marketing emails from us by following the opt-out instructions provided in those emails.
All Users may request access to or correction of any Personal Information we have about them or close their account and/or request deletion of all Personal Information we have about them. In certain jurisdictions, Users may have certain rights with regard to their Personal Information. We will honor User requests to the extent we can reasonably do so and as required by law, but some information will remain on the Services, such as information you posted publicly.
If you are located in the European Economic Area ("EEA"), you may have additional rights such as requesting restriction on processing, objecting to processing, or exercising other rights. If you are a U.S. resident, please see the Supplemental U.S. State Privacy Notice below for your specific rights.
7. Security
JustAskme takes commercially reasonable steps to help protect and secure the information it collects and stores about JustAskme Users. All access to the Site is encrypted using industry-standard transport layer security technology ("TLS"). When you enter sensitive information (such as tax identification number), we encrypt the transmission of that information using secure socket layer technology ("SSL"). However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
8. International Transfer
JustAskme is a U.S. company. If you are located outside the United States and choose to provide information to us, JustAskme transfers Personal Information to the United States for processing, and our service providers may process Personal Information in the United States and elsewhere. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to the United States, we will protect it as described in this Privacy Policy.
9. Links to Other Sites
Our Service contains links to other websites. If you choose to click on a third party link, you will be directed to that third party's website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We encourage you to read the privacy policies or statements of the other websites you visit.
10. Public Profile
The profile you create on our Site will be publicly accessible unless otherwise indicated.
11. Phishing
Phishing websites imitate legitimate websites in order to obtain personal or financial information. Identity theft and the practice currently known as "phishing" are of great concern to JustAskme. If you believe you have received an email or had a similar interaction with a third party pretending to be JustAskme, please report it at report@justaskme.com.
12. Changes to This Policy
JustAskme may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are substantial changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion.
13. Contacting Us
If you have any questions about this Privacy Policy, please contact us at report@justaskme.com.
14. Supplemental Privacy Notice for U.S. State Residents
This Supplemental Privacy Notice supplements the information in our Privacy Policy above and applies solely to residents of U.S. states that have enacted comprehensive consumer privacy laws, including but not limited to California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana ("U.S. State Privacy Laws"). It applies to personal information we collect on or through the Service and through other means.
Notice to California Residents (CCPA/CPRA)
California law requires us to disclose information regarding the categories of personal information that we have collected about California consumers, the sources of collection, business purposes, and sharing practices.
| Category | Examples of Uses | Shared With |
|---|---|---|
| Identifiers (Name, email, address) | Service provision, marketing, fraud prevention. | Service providers, affiliates. |
| Commercial Info (Transaction data) | Processing transactions, compliance. | Service providers, affiliates. |
| Financial Data | Processing payments, compliance. | Payment processors. |
| Internet Activity | Analytics, marketing, security. | Analytics providers, ad partners. |
Notice to Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana
Residents of these states have specific rights regarding their personal data under their respective state laws (e.g., VCDPA, CPA, CTDPA, UCPA, TDPSA, OCPA, MTCDPA). These rights generally include:
- Right to Access: To confirm whether we process your personal data and access such data.
- Right to Correct: To correct inaccuracies in your personal data.
- Right to Delete: To delete personal data provided by or obtained about you.
- Right to Data Portability: To obtain a copy of your personal data in a portable format.
- Right to Opt-Out: To opt out of the processing of your personal data for purposes of:
- Targeted advertising
- The sale of personal data
- Profiling in furtherance of decisions that produce legal or similarly significant effects
How to Exercise Your Rights
To exercise any of these rights, please submit a request by emailing us at privacy@justaskme.com. We will verify your identity before fulfilling your request.
Right to Appeal
If we decline to take action regarding your request, we will inform you of the justification and how you may appeal the decision. In certain states (like Colorado, Virginia, and Connecticut), you have the right to appeal our decision by contacting us at privacy@justaskme.com with the subject line "Privacy Request Appeal".
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Sales of Personal Information: Based on current definitions under applicable U.S. State Privacy Laws, we do not believe we "sell" personal information for monetary consideration.